Additionally, as a Premier 1K member, I’ll earn 9,801 United miles, worth $147, bringing my total return to $261 and my net cost to $943. You can pause and resume service as often as you’d like, so even a one-hour package should be sufficient if you just plan to check email off and on. Note that because there’s only one retrofitted 767 currently flying, it’s impossible to predict which flight will have the new seats. Finally, all seats have a nifty “do not disturb” sign, which you can illuminate by tapping a button on the control panel. Firstly, United provides two pillows. While the advertisements have served to build a ton of awareness around United’s new business-class brand, they’ve also caused tremendous confusion, since until now, United’s latest and greatest seats were only available on its 14 777-300ERs. Throw in the point/status and Star Alliance network and I’ll continue to fly United to London. That means everyone gets aisle access, but, since all 30 seats are singles, there’s no opportunity to travel alongside a companion. Since this was a daytime arrival, I opted to go with the chicken katsu for the meal, which came with white rice, broccoli, fresh fruit, and greek yogurt. The United Polaris business on their 787-10 aircraft is definitely a great tech update. Above the side table you’ll find a headphone jack, a universal power outlet, a second USB charging port (which wasn’t working at my seat) and a wired remote. After boarding, I found my seat and got settled in for the hop over to Narita. She didn’t spot it initially, apparently, so I pressed it again and she appeared right away. What are your thoughts? Sleep-themed amenities. I will say, however, that the Polaris Lounge experience greatly increases the overall Polaris experience, and is truly the highlight of this trip, besides getting an unexpected free upgrade. That’s an awfully long time to have an aircraft out of service, but as you’ll see below, it was certainly worth the wait.Once I saw that this particular plane had mad… There are hundreds of movies and TV shows to choose from, including more than 50 (somewhat outdated) new releases., — Zach Honig (@ZachHonig) September 9, 2017. Whoops! Although I understand the slow-natured pace of retrofitting cabins on their long-haul aircraft, this older 2-2-2 configuration simply doesn’t hold up against the other major players in long-haul travel. You can leave a program and later resume, or you can easily scroll to a particular spot by sliding the progress bar at the bottom — no more dealing with sluggish fast-forwarding to pick up where you left off. I was surprised to see that the passenger seated in 7F had an inoperable control panel, though, especially since this was the very first post-retrofit flight on this plane. The food and drink offerings are soooo much better and there is a big comfortable bar to enjoy. This was followed by the also customary warm mixed nuts, along with a beverage service. The experience ended up being even more unpleasant than I had feared, so stay tuned for a full report. Photo: United Airlines Spacious setting . The cheese plate was pretty basic, and nothing truly special. Unfortunately the mattress covers hadn’t been boarded for this flight, but a flight attendant offered me an extra comforter instead, which did the trick. United Polaris Business Class is meant to be United’s flagship premium service, replacing both business class and United International First Class service. Reviews: Transport. Live on TPG: an exclusive first look at Polaris business class on @United's retrofitted 767-300ER. Next were the starters, which consisted of your choice of bread (I chose garlic and pretzel), a very basic and disappointing spinach salad with pomegranate açai vinaigrette, and smoked duck with farro salad and brined carrot sticks. Seat Width: The distance between the inner sides of the armrests on a seat. including a detailed look at the Polaris section and economy, TPG and I tried on the preview flight in February, rather than the plastic bowls I saw last week, Touring United’s First 767 With the New Polaris Business Seats, United’s 767 With the New Polaris Business Seats Launches From Newark Friday, First Look: United’s New Polaris Business Seats on the 767-300, Marriott reinstates elite benefit guarantees effective immediately, Check your American Airlines accounts: 2021 rollover elite miles, dollars and segments now posting, Travel industry reconsiders political donations following Capitol siege, Blue Cash Preferred® Card from American Express. Just before landing, the purser came through with landing and Fast Track cards, which included instructions for visiting the United Arrivals Lounge at Heathrow. There’s a small storage shelf just below the TV — with a USB power port to the side, this is generally where I choose to store (and charge) my smartphone during Polaris flights. There’s a perfectly serviceable pop-up lounge available, but it’s nothing special. ( Log Out /  Credit where credit is due, this place is really great - spacious, light, clean and new. I love the new seat — I just hope it makes its way to United’s entire international fleet much sooner than anticipated. 02. The slide-out tray table is located just below the “smartphone shelf,” followed by a sizable foot cubby — while you’ll have more room at bulkhead seats (as I’ll explore in a “where to sit” post next week), I didn’t have any issues with foot comfort in 9L. I found 9L to be very private, which was especially useful when it came time to catch some shut-eye. Stay tuned for my upcoming review of flying All Nippon Airways from Tokyo Narita to Beijing Capital Airport! Middle East . United’s new Polaris Lounge at Houston Intercontinental airport delivers a luxurious and intimate experience, with an outstanding array of amenities including shower suites, a full-service restaurant, and a full bar. Use the unsubscribe link in those emails to opt out at any time. Finally, a pic of the big boy that flew us across the Pacific. When you compare the food on United versus the business class meals served on foreign airlines, you’ll note the HUGE difference. Part 1 of our United Airlines Polaris review can be found here . A small hiccup in the grand scheme of things was the entertainment system needing to be rebooted due to the wifi not connecting, but after that it was smooth sailing. It could end up flying any route already assigned to a 2-cabin 767, and United may not add the new plane in until a day or two before departure. Want to help us bring you more content? We flew Venice to Newark on United's 767 1-1-1 Polaris Business class! I missed the flight attendant the first time around, so I pressed my call button. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This ended up being nearly identical to the “Asian fusion chicken soup” TPG and I tried on the preview flight in February — I’m not sure why they switched up the name, but it was just as delicious as last time. For more on United’s 767-300ER retrofit, see: Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Along with the airline’s 7 787-10s (out of 14 on order), these are the only planes in the fleet where you’re absolute… Unauthorized use and/or duplication of any and all material, including text and pictures, without expressed and written permission from this site’s author and/or owner is strictly prohibited. Three years after United Airlines’ Polaris business class seat first took wing in December 2016, the Star Alliance member’s flagship seat has made its way to Australian skies. A review of United's Polaris Business Class on their B777-200ER from Houston to Tokyo. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. Polaris on United’s retrofitted 767 may just be the very best business-class option for crossing the Atlantic. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. There’s a moving map, of course — I find United’s especially easy to use, since it’s very responsive and you can pinch, zoom and pan using your fingers. Tremendous service and a comfortable seat made up for a reduced serving offering, but I have to admit my flight from Frankfurt to San Francisco greatly exceeded my expectations. I had to wake up at the criminal hour of 3:30AM to catch my 5AM flight up to Houston, and if you don’t know, I love my sleep, so I was hoping to catch some shut-eye on this 12 hour flight. I traveled on United new Boeing 787-10 from Los Angeles to Newark in Polaris Business Class. Change ), You are commenting using your Facebook account. The sundae invoked memories from my childhood, especially with the M&Ms. I headed to the front of the cabin to check out the snacks out on display to nibble on if you were feeling peckish throughout the flight. More and more Boeing 767-300ER and 777-200ER offer the seats as well. I was extremely excited to fly in United’s Polaris cabin on the Boeing 777. On 28,120 square feet (2,612 square meters) you will find not just an a la carte restaurant, a buffet and a bar, but also quiet rooms, enough workspace as well as a great shower area. When curating our United Polaris amenities, we put a strong emphasis on providing comfort and creating the right environment for restful sleep. (Same Panasonic satellite Wi-Fi as before.) This is from a trip that occurred in December 2019. Change ), You are commenting using your Twitter account. As of Friday, though, the first retrofitted aircraft is now in service. Because I booked this flight less than 24 hours before departure, TSA flagged me for “random” security screening — yes, I got the dreaded SSSS, for my return flight as well. I managed to snap a few pics of the traffic at NRT. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. I ordered Champagne, which was served with a small Polaris-branded box of chocolates. I then pretended to sleep again, and then went back to the lavatory to change back into my clothes and waited for the pre-arrival service, snapping a pic of the skies near Japan. I joined its inaugural flight from Newark to London last night, and found both cabins to be very impressive — I’m still in awe that this is a 26-year-old bird. Review: United Airlines 787-9 Polaris Business Class – International Pandemic Edition. I ended up only ordering a $4 pot of tea, but still received complimentary bottled water and an amuse-bouche. I knew an elaborate screening adventure was about to begin the moment a supervisor closed off the checkpoint lane just to process me and my gear: Involved a 15-minute private screening with 2-3 employees. The flight attendant that would be working our aisle came by and asked if there was anything I’d like to drink while boarding was going on. Besides the slight inconvenience of having to re-clear security to access the Polaris Lounge if you aren’t departing on a United flight out of the same terminal, I really have zero complaints about the lounge. And the airline really needs to find a way to speed up the meal service, especially on such a short transatlantic flight. There’s a large pillow, a light blanket and a comforter waiting at each seat, and passengers can request gel pillows and mattress covers on all international flights, plus pajamas on United’s longest flights. It's alive!!! After we were allowed to walk around, I got up and went to the lavatory to change into comfortable clothes to sleep in on the way to Tokyo. The captain was expecting some turbulence right after takeoff and asked the flight attendants to remain seated. In the lavatory was a Sunday Riley face mist and hand cream, and an interesting “garment groom” spray that would help with spots and other needs for clothes. The pre-arrival service had options of a cream cheese omelet, chicken katsu, or a fresh fruit and cereal. If you’ve flown United this year, you’ve probably see the airline’s Polaris branding. Sheraton hotel, JFK Airport 06. US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. I also received the standard Dasani water bottle. United Airlines first started talking about its revamped “Polaris” business class product quite a long time ago. United Airlines 737-900/ER first class San Diego to Los Angeles 03. Our departure ended up being delayed by 30 minutes, due to heavy tailwinds that would bring us to London in just five hours and 56 minutes. Anyways, next up was the main course. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. I was also presented with the menu — it’s so large that I couldn’t fit it all into one shot. All travel occurred prior to COVID-19; wear your masks, stay safe, and consult your national health authority for guidance on traveling. N644UA, a 767-300ER that’s been flying for United since 1991, spent four months on the ground in Hong Kong, where it underwent a complete cabin overhaul. United Club, Terminal 7 LAX 04. Posted on July 3, 2017 by 2btravel. Well, you definitely won’t go hungry. The not-so-great Wi-Fi on @United's refreshed 767-300ER. Plus, the Polaris Lounge is great at LAX. I’d been monitoring this particular 767 daily ever since I learned that United had begun the retrofit process back in May. Had we left on time, we would have arrived some 30 minutes before Heathrow’s 6:00am curfew, which would have required circling a bit before landing. It was clear that the crew was getting acquainted with the new cabin, so I’m sure that slowed things down a bit. The service was friendly though, and I very much appreciated that! I reviewed United’s Newark Polaris Lounge last year, so won’t be doing so again this year. Channel 9! Change ). After concluding the service, we all got ready to end this 12 hour journey from a rainy Houston into a rainy Tokyo Narita. This site does not include all credit card companies or all available credit card offers. Missing below are the a-la-carte items, consisting of fresh fruit and other snacks, and the breakfast service, with a choice of a southwestern omelette or fresh seasonal fruit. It’s an impressive lounge, though it was much busier than the last time I … Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I then took a look at the menu for this route, which comes in English or Japanese, and includes the booze list for those of y’all that want to sleep comfortably on the flight (please drink responsibly, for the people flying with you and cabin crew)! (The one issue with these seats being so private is that it’s nearly impossible to make eye contact with a flight attendant, so you really are dependent on the call button.) Because dinner took so long and the flight was so short, breakfast began less than two hours after dessert, or an hour before arrival. Airline: United AirlinesFlight No: UA7Aircraft: B777-200ERRegistration: N74007Seat(s): 2K & 2L (all to myself! The meal was good, but not amazing. I also liked the tuna appetizer. See, the first retrofitted aircraft is now in service, United had begun the retrofit process back in May, I caught that it had been assigned to operate Friday’s first Newark-London redeye. I opted for the seared beef short rib, which came in a wine sauce and white rice with veggies. As soon as boarding had concluded, we sat for a while since there was some weather passing through the Houston airport area, which I had seen at the United Club IAH Terminal C North. © 2021 THE POINTS GUY, LLC. I'd love to tell you where I am, but it's CLASSIFIED. How to check if a United Airlines flight offers the new Polaris seats? The bread wasn’t warm enough, but the salad was interesting and fresh. Asia. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Thanks for reading! Unfortunately, there were simply too many things in my seat, so I ended up putting the throw blankets in the overhead bin to free up some space after I realized that it all wouldn’t fit in the footwell where the ottoman was. When comparing the meal service offered on United Polaris Business Class versus what you can find on other airlines like Turkish Airlines, ANA, you begin to feel a little disappointed when receiving United’s product. I selected seat 9L for this flight, the last window-facing window seat in the cabin. © BloxfilmOne Travel 2020. I know I’ve said that previous Polaris Business Class meals were amazing, but the food on this flight was certainly not anything to write home about. As the meal service concluded, I worked on a few items and then got ready to get some of that much needed shut-eye. My breakfast was served just two minutes later — and it was outstanding, especially the omelette with spicy cheese. Got a good view of the sky over the Pacific. Seat Pitch: The measure of legroom that refers to the space between a point on one seat and the same point on the seat in front of it. Not really a sign of quality, but much better than the disposable cups they used to serve the pre-departure drinks in, especially in their flagship premium product. After having had a quick but pleasant stay at the United Polaris Lounge IAH, it was time to board my flight to Tokyo. The seat is certainly the best going between London and New York, and actually … After getting my passport reviewed at the gate, I was allowed to board UA7, bound for Tokyo Narita! You can adjust the seat using an intuitive control wheel — it’s also possible to make granular adjustments, but I didn’t have any trouble getting comfortable just by moving the wheel forward and back. I opted for the chicken katsu, which was of course nowhere near authentic. Everything tasted good but I only had room for a couple bites at that point. Change ), You are commenting using your Google account. Here's the menu for tonight's inaugural (and very short! Introduction: United Airlines Premium Transcon Business Class vs. JetBlue Mint (hahahaha!) The lounge is located in terminal C, between gates C102 and C120, not far from the security checkpoint. For comparison, here is a salad I had on Continental Airlines in July 2012 from Newark (EWR) to Hong Kong (HKG) in Continental’s BusinessFirst., — Zach Honig (@ZachHonig) August 24, 2017. As always, remember to keep living life one trip at a time! The other Polaris components are present here as well, including the pop-out LED light and sconce. ( Log Out /  I will share my thoughts on both the outward and return journeys. ALL RIGHTS RESERVED. United Polaris Lounge ORD Buffet Options. Now I was extremely happy to see that the signature Polaris Gel Pillow was at every seat, which is a great change on United’s part versus having to request it and hoping there was still one left. Let me know in the comment section below! HRL-IAH | United Club IAH Terminal C North | United Polaris Lounge IAH | IAH-NRT | United Club NRT | NRT-PEK | Air China Transit Lounge PEK Terminal C | PEK-PVG | Air China Premium Lounge PVG| PVG-SFO | SFO-IAH. That’s still a bit pricey for an economy ticket to Europe, but I needed to book a more expensive W fare in order to be eligible for the upgrade. If at any point throughout the flight you’re feeling hungry enough for a warm snack, you can ask a flight attendant to prepare a mid-flight snack; you can choose a hot noodle cup, stir-fried chicken and mushrooms with rice, or a grilled cheese sandwich with tomato soup. Which of United’s 767s Will Get the New Polaris Seats? United’s first Polaris aircraft will begin service between Newark and San Francisco on Thursday. Service was priced at $7.99 for one hour, $11.99 for two hours and $22.99 for the entire flight. Since I failed to properly hydrate for this trip the night before, I asked for a glass of water, which was brought in an interesting, thick and what I’d assume reusable plastic cup. All of United Airlines B777-300er and B787-10 offer the new Polaris Business Class product. review. The lounge is huge, with separate dining and … Note: Specifications are listed as standard and may vary slightly. The United 787 Business Class Seat. Please view our advertising policy page for more information. Unfortunately United’s Newark lounges are a bit of a mess at the moment. Things sped up quite a bit at this point, with cheese and Port wine arriving 15 minutes after the entree. This was served with your choice of warm croissants or cinnamon roll, and your choice of drink. The United Club LHR Lounge Space. This site does not include all credit card companies or all available credit card offers. Flying from Boston, I was very happy to be able to connect in Newark (EWR) instead of crossing the country to stop in Houston (IAH). This is the second half of our overview of the United Airlines Polaris business class seat on a Boeing 767. Overall the food was pretty good — especially the chilled oatmeal — though I found the meal design to be bizarre. The Cons: Sluggish meal service, there’s only one 767 flying with the new seat right now. I requested the wine tasting, with two reds and one white. There’s Wi-Fi available as well, but it isn’t super speedy and seemed to cut out several times during the flight. As a result, the purser didn’t end up stopping by for my order until 30 minutes after departure, at which point I ordered the spicy chicken, with the beef short rib as my backup. There are also noice-canceling headphones — the quality is okay, but I much prefer a higher-end set, such as the Bose QuietComfort series. 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