Connect another external storage device to your PS4 (USB flash memory can work also). User account menu. This was happening to me but I solved it! When I plugged it in with one of the USB cables I have lying around it recognised it, but it comes up with the CE-41902-6 error message whenever I try to format is as extended storage. One that won’t over heat. If it dies, what you … I have tried restarting the ps with external plug in and nothing. Take a last step and connect it to a PC. Just like computers, the power supply may mistakenly send a high voltage electric shock to the USB ports once the system boots up. Any thoughts? I keep most of my games on there ((probably a bad habit) and also use my PS4 to stream movies or shows through the Internet Browser app when I get done playing games at night. You will always need the original external hard drive to play the game, or just buy a new license. If this doesn’t work still, it might be the whole USB card in your PS4 that got defective. The only option is to contact the disk manufacturer for help. Then most probably it’s a compatibility issue with PS4 operating system. It is a seagate 4tb. Just wondering if I had any other options you may know about? 1. I had my seagate HDD just stop working. Apparently you need a new external hard drive. Also, I didn’t know if I needed to clarify, it’s a western digital easy store 4tb drive. It stopped working out of the blue during a gaming session but the light on it is still saying it’s receiving power and is plugged in. I don’t have a PS4 yet, I have been trying it on a friends to make sure it will work before I buy one myself so I can’t send through a picture of the error message at this stage. Check now whether it works or not. Otherwise, you need to FULL format the external hard drive as it might undergo some critical bad sectors that must be fixed. Make sure to take a copy of your game saves and all other files that you can back up, then perform the factory setting reset. I’m assuming that the hard drive has probably failed at this point. Try to first connect it to a PC, will it recognize it? Please help. Tell me whether it shows up there or not. As for the second console, PS4 system prevents fully copying a game to another console with the same license. Otherwise, it’s your USB bridge that needs to change, and you have to buy a new external HDD enclosure (costs you around $8). I truly appreciate that. Turn it on. is Fujitsu external HDD compatible for Ps4? Most probably it’s the USB bridge of the external HDD that converts the SATA interface into USB. I panicked, rushed into my room tried to plug it up to see if i can get the light going again.. idk. To retrieve lost or deleted files from the removable storage media, please select a target location and simply click the "Start" button to initiate the process. According to your description, most probably it’s the drive’s motor that’s not spinning properly. It is urgent to fix a not working Seagate external hard drive, at the same time, to recover critical data from it. Updating your firmware for your console can help fix the Xbox One external hard drive stopped working issue. Thanks for these tips. Hello I plugged it into a pc and nothing popped up. Formatted on the ps4 as extended storage. I get it home and plug it in, go into devices, and it's not showing up as connected. I turned my PS4 on this morning and it says my hard drive isn’t connected. But it doesnt gives me the “you can safely remove…”. Run AOMEI Partition Assistant Professional. It’s likely that your PS4 USB card has malfunctioned due to an electrical short. When the external Seagate hard drive is not showing up or being recognized by the system, the reasons are pretty obvious. Only PS4 system can detect the data. What do I do? So just a couple hours ago i was playing BO4 that’s installed on my harddrive from Ps4 itself, now i decided to play RL that’s on my External Harddrive Seagate 2TB. Then today my PS4 won’t find it connected. yes it does. So I decided not to read everything here sorry, my 4tb external which was working, has possibly taken a small knock, not sure if it’s that or just that it’s been disconnected ‘unsafely’. Have majority of my games installed on it. PS4 insists I format the drive to make it suitable for extended storage when I try to locate restore data on it. Probably it is good, but there was an electrical short occurred when it was connected to your PS4 that caused the whole problem. The latter will delete all stored data on your internal hard drive, so be careful and take a backup. The PS4 external storage compatibility standards are met by most of the popular external hard drives of today. Now, however, the PlayStation won’t recognize when I’ve plugged it in straight to the playstation. Yes, this issue happens a lot when updating to a newer version. First, connect your external hard drive to a PC and check whether it recognizes it or not. (The average time for transferring 1gb file is 1 minute only). That means your PS4 system is corrupted and you have to full initialize it with the re-installation of the the system software. Rebuild data base it worked. Then, Make sure to update your PS4 system software to the latest version. I have just bought a Seagate 2tb hdd and I got it formatted and loaded games on it, started playing red dead redemption 2 and after a few hours my ps4 froze up and I held down the power button until it reset and not it tells me my hdd needs to be repaired, I have tried numerous times to repair it and it worked one time so I tried to move my games off of it and the ps4 started moving the game then it said it stopped and I got a message saying it was disconnected improperly. Download SeaTools to fix any error in your Seagate external hard drive. How to fix Seagate external hard drive not showing up in Windows 10. If yes, update the same to its latest version and recheck the issue whether it is fixed or not. If you have done that and the PC still doesn’t recognize it, here you need a new replacement. I guess this was a waste of time, but thank you for your help regardless. If you want to be more sure, connect another USB storage device as an extended storage (not as a mass storage), and see whether PS4 recognizes it or not. I have a 1TB external HDD I can connect to the PS4, but I don’t want to format the HDD and use it as external storage. I was able to format the HDD using exFAT no problem but when I tried moving games to the HDD I get the message that the HDD needs to be formatted to extended storage, so I choose the option to format as extended storage and I get the same error stating the HDD needs to be USB 3.0. You must be conscious that there are chances of losing game data if things go wrong. Fixed! So my Seagate 2tb hard drive wouldn’t be recognized when I would plug it into a PS4 yet the light would turn on. Set up is simple — just plug your external USB 3.0 drive into one of PS4 USB ports, navigate to Settings, Devices, USB Storage Devices, then select your new drive and choose “Format as … I have been using this since January. If I format it on laptop will that format it to use on PS4? If you are in such case, the following solutions may do you a favor. What should I do. Have a seagate external harddrive, and only use it for ps4. hi sir Not sure why, that’s weird. My seagate 4tb hd has worked well for quite some time. Step 6: Then connect the external hard drive to it while it's in off mode. Through the process, you're essentially organizing your database of content and maintaining your PS4 to ensure it performs at its best. Have you tried to connect the external hard drive to a PC to make sure it’s not defective? Make sure you stick with the below steps: The most important thing you need to know is that once you complete this process, it will wipe the console's hard drive and remove its system software. After finally getting the system to reboot we had to do a complete factory reset. In this article we stated that HUB external hard drives are not compatible with PS4 as an extended storage, whereas it can work fine as a backup storage. Thank you Brandon for telling us your experience that might help someone here having the same problem. It can immensely help in your situation. Hey ps4 storage expert i have a seagate 2 tb storage device and it has worked great for about a year and now it won’t do anything when i plug it in no lights come on anymore and if i plug it in it say no storage device detected but like I said it it was plugged into my PS4 for about a year and no problems all of sudden one day it won’t turn on anymore. If the process goes fast flawlessly, try to transfer larger multiple files simultaneously (say 10gb). Usually a FULL format (not quick) is supposed to fix this issue, and I think you were only doing quick format all the time. If nothing works, it means the PS4 USB connection has failed and needs fixing. I don’t know if you got the last comment I made, but I’ll mention this. If you can, go disassemble the external hard drive and connect it internally to a PC or via another external HDD enclosure. On the the game I play it gives me the message. You have to initialize PS4 and update it to the latest version, then re-install all your games. However, when I plugged in the USB hard drive to my PS4,I was prompted by the message that “The USB storage device cannot be used. But it turns on, won’t let me format. I just bought a WD 1 TB passport external drive. Please I need help with my external hard drive. I connected my WD portable hard drive to my ps4 but it says it can’t be formatted. Try to disassemble the external hard drive to parts, then assemble them again. What should I do? I still have several things for you to try. You check that yourself if you use a new external HDD enclosure. If none works with you, please come back to us and we’ll provide more solutions. If you happen to format the external hard drive on your MAC, probably it will work again on PS4, you can give it a try. Thank you for sharing your experience. Online storage is too limited and doesn’t suit one that needs 1tb+ storage capacity. The drive is working perfectly well, I checked on my pc and PS3. Choose option 5 and press ‘X’ to Rebuild Database. Once this is confirmed, you need to take it to a technician to fix it. But there’s another solution that might work. Now here’s the problem: The playstation recognizes it and every thing, even when i go click on the BUP Portible under USB Storage Devices, it says i have 156 KB of used space on it. Expanding the PS4 storage by upgrading the internal hard drive is a more reliable solution than going for external hard drives. If it does, come back to me and I will provide you with solutions. Firstly, check whether this external hard drive works properly or not by connecting it to a PC. This article explains how to install the Game Drive for PlayStation on a PlayStation 4 (PS4). Something like a USB flash drive. Try connecting a USB flash drive and see whether it works or not. Please check this article to learn how to properly format your external hard drive on Windows. Press question mark to learn the rest of the keyboard shortcuts. Please if you’ve got this problem resolved, come back and tell us your experience. For gaming purpose the regular PORTABLE external hard drive is not recommended. I went to do a restore on the drive from the PS4 in it’s new state. When I plugged it in with the cable provided, the PS4 would not recognise it. It’s defective. If you’re not savvy enough to do that, take the external HDD to a technician to check it for you. If you connect it to another system (MAC, PC or preferably another PS4) and your external hard drive is still NOT recognized, it means it is DEAD and needs replacement. FeeLzSoLoPhAt @ psn. I have to re-initialize the PS4 itself now? If it shows the capacity in that huge number, then surely this is a defective drive my friend. As well as what I just said if I were to get the hard drive you recommend would I get the pc one if we’re to use it on ps4? After the installation was done, and after I connected and disconnected the HDD several times, I restarted the PS4 and it recognized the HDD, but it said that it should be formatted as external storage (or something like that), so I clicked the only option that was available (“yes”), but nothing happened. When trying to plug it back in, my Ps4 doesn’t recognize it yet the light was turning on. Can some one please tell me what next. My husband and I have 2 ps4’s and I believe one is a ps4 slim with a Seagate backup plus 4tb. Won’t allow me to reformat or used as extended storage. I’m having many problems with my 2Tb extended storage device. If you’re not savvy enough to ensure that, take it to a technician and make sure that the hard drive is the faulty part before buying a new one. I just bought a seagate extern hardrive for my ps4 1tb it works great and now i start up my ps4 and he find it i will format it and he gives error this usb drive cannot be ussed soo and i see by the memmory of the ďrive stands now 144 thousand tb it is complete flashing is someone have this problem too before ? 99% that your PS4 needs to initialize due to program conflicts occurring within it. It works with a PS4, PS4 Slim or PS4 Pro so it's easy to save your favourite games no matter what PS4 console you have. Seagate® Game Drive for PS4 STGD1000100 1-year limited warranty. I again plugged in the HD and attempted to format as extended storage and still get the same error message. You should eventually realize then that the external hard drive itself is deficient. Make sure also the second end of the cable is properly fixed into your external hard drive USB port. As quite a few others have said it has worked for so long and now suddenly doesn’t. If your PC recognizes it, come back to us and I will walk you through different methods to fix that issue. *sigh* it looks like I might have to get a new one… It would be nice if I didn’t lose all of my data on the drive… I moved ALL of my stuff over when I got it… I knew these things were fickle and I didn’t even think about it. You need either a desktop external hard drive or an external SSD (too expensive). Most probably your external hard drive is defective and must be replaced. Error code (ce-41901-5) Finally the next day i turn it back on and of course… You guessed it. You can do that either by directly connecting it via SATA cable, or just buy an external hard drive enclosure and connect it externally to a PC. Hey there. Turn off your PS4 using the power button on the front panel. We’ve partnered with PlayStation ® to design a powerful external hard drive that gives you loads of capacity and perfect PS4 ™ performance so you can hold onto the games you love–plus install new ones.. Store a massive collection of new and classic games; Collaboratively engineered for quick, seamless performance That way, if something is going to spoil, it’s that cheap cable (this happens after using it hundreds of times). Have you tried it first on a PC and check whether it works or not? I have a seagate slim 1tb that I’ve used for my ps4 for months now and had no issue with saving games and game data on to it. Toshiba External HDD stopped working on a friend’s PS4. If it is possible, you better connect it to another PS4 instead and check whether it works there or not. My External hard drive has been working fine for a few months. Or is there some way to recover that? Hope everything works smooth for everyone out there doing their upgrade and they remember to take you time and hopefully the answer will show itself. So I can’t backup my data. At times you might need to format your Seagate external Hard Drive to boost its performance or to make it bug-free. Hi, i have a seagate 2TB PS4 external storage. When it didn’t prompt for a format I knew something was up. Need help. You can just do it without that. I have tried all troubleshooting suggestions from restarting, holding the power button for 10 seconds, and plugging it … If you like an SSD, the maximum size is 4tb, but it is way too expensive. I think the external hard drive is corrupted and is suffering from bad sectors that caused some data loss. Most probably your external hard drive is suffering from bad sectors. If none works, you may need a third party utility such as EaseUS Partition Master. .. You’re supposed to do so directly, as a second step, then connect the external hard drive. 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